Job Overview
Fountain Forward Client Success Managers serve as a communication and problem-solving liaison between the client and the entire Fountain Forward team. You serve as a representative of Fountain Forward values, culture, and expert on marketing services to the client. You are the primary point of contact handling all the daily client interactions, managing the projects, maintaining client retention, reviewing and assessing client’s progress, offering recommendations based on results, and fixing any issues that arise. You are committed to providing the best quality of service to your clients. At Fountain Forward, we are less digital marketing vendor and more trusted marketing and business growth partner for our clients. We are looking for someone skilled at maintaining that partnership through distinct listening and qualification practices to determine what course of action is in the client’s best interest, and we’re looking for someone who is willing to say “no” to clients and guide them to the best course of action.