Privacy Policy
This privacy policy was last updated on July 2025
This privacy policy sets out how “FOUNTAIN FORWARD INTERNATIONAL, LP” uses and protects any information that you give the company when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used by this privacy statement.
“FOUNTAIN FORWARD INTERNATIONAL, LP” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from July 9, 2025.
When you use our website to request information, services, or support, we collect personal details you choose to share with us. This includes essential contact information like your name, email address, phone number, and company details. We handle this information with care – transmitting it securely and storing it in our protected systems, including our customer relationship platform (CRM). This allows us to respond effectively to your needs while maintaining the privacy and security of your data.
What we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcodes, preferences, and interests
- Other information relevant to customer surveys and/or offers
- Information about your company
- Payment information including credit card for future payments
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address that you have provided
- From time to time, we may also use your information to contact you for market research purposes
- We may contact you by email, phone, fax, or mail
- We may use the information to customize the website according to your interests
- We may provide your information to our third-party partners for marketing or promotional purposes
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Any financial information is encrypted.
Disclosure of Your Information
We do not sell, rent, or lease your personal information to third parties. We may disclose information:
To fulfill the purpose for which you provided it
To comply with legal obligations or court orders
To third-party partners, including Meta, for advertising and analytics
To vendors and contractors under strict confidentiality agreements
Use of Meta Advertising Tools
Fountain Forward uses advertising tools provided by Meta Platforms, Inc., including the Meta Pixel and Meta Lead Ads, to track visitor interactions and deliver relevant advertisements on Facebook, Instagram, and other Meta services.
These tools may collect data such as:
Web pages visited
IP address
Browser and device characteristics
Interactions with ads and forms
Meta may use this data in accordance with its Data Policy. You can manage your ad preferences and opt out of personalized advertising through your Facebook settings.
How we use cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. These technologies may also facilitate Meta tracking. You may disable cookies through your browser settings at any time.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Consent and Your Rights
By using our website and submitting information, you consent to the practices described in this policy.
You have the right to:
Access the data we hold about you
Request correction or deletion
Withdraw consent for data collection
Opt out of Meta-based advertising
To exercise these rights, contact us at [email protected]
Data Security
We implement commercially reasonable measures to secure your personal information. However, no system is completely secure, and we cannot guarantee absolute data security.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 303 TABOR ST. HOUSTON, TX 77009.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
SMS Terms and Conditions
SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Fountain Forward, you may receive messages related to the following (provide specific examples):
- Appointment reminders
- Follow-up messages
- Promotions or offers (if applicable)
- Example: “Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/follow-up, etc.].
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from Fountain Forward in the following ways:
- Verbally, during a conversation
- By submitting an online form
- By filling out a paper form
Opt-Out Method:
You can opt-out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary.
